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Case Studies
Altyn Bank - Altyn-I Mobile Banking App
Challenge
Altyn Bank, a major bank in Kazakhstan, made a request to develop a mobile banking app for its customers.
The bank provided us with a very detailed specification which contained all the requirements for the application and its scenarios. Subsequently we ended up altering these requirements significantly in order to create a solution.
The main application requirement is that the bank’s clients could solve the problems on their mobile phones – manage funds and accounts, make transfers, apply for loans, savings deposits, etc.
The bank was dedicated to achieving three main goals with the application:
- Payment aggregator for any transactions.
- Quality customer service.
- Additional service for non-clients.
The bank’s goals and requirements were broad and would have required considerable efforts and time to develop and launch the app. At the same time client risked losing a large percentage of their customers.
Therefore we suggested to release the first version of the app with minimum functionality within six months and then gradually develop the the updates.
Solution
Cogniteq developed a banking app for Altyn Bank on iOS and Android platforms with features including payments, balance top-ups, and transfers between accounts and cards.
The app also offers smart automatic payments and subscription tracking for tasks like tax payments. Challenges included custom payment scenarios and ensuring security through authentication mechanisms and 3D Secure technology.
Testing involved creating test user profiles and simulating various transactions. The app provides 24-hour access to accounts, bill payments, deposits, loans, international transfers, card management, and notifications.
Results
- The Altyn-i application became the first mobile bank app in Kazakhstan.
- The app now includes all Altyn bank products - accounts, loans, and cards.
- Customer feedback reports that money transfer has become exceptionally simple and fast. The user can check their account any time and, transfer the required amount to another account.
- Because of the successful completion of the project Altyn Bank invited our specialists to work on a project to create a web application for Altyn-i.
- Today Cogniteq is responsible for the optimization and implementation of the web part of the project.
- As planned our further cooperation will result in expanding the mobile app functionality developing money transfers by phone number, adding cash back, accumulated interest, live chat with operators and more.
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